FAQs


Answers to the most frequently asked questions are below.

Have a different question? Send us an email through our 'contact us' form and we'll get right back to you.

 

Our Guarantees:

Need to get in touch with us about an order? No problem, call us between 10am - 7pm, Mon to Friday, on 07766397313

  •  Made in UK: Our products are lovingly designed, printed in and shipped from the UK.
  •  No waiting around for overseas delivery and you are supporting UK artists, creatives and fellow butterfly lovers.
  •  All our products are 100% our own work & only available here
  • Where is my shipment?

We will be checking to make sure there are no hiccups as it flutters its way over.If for any reason there is a delay, we will let you know immediately and resolve the issue for you, keeping you up to date with what is happening.

  • How long will my shipment take to arrive?

Each item is lovingly finished to order, as we are only a little boutique. All orders are fulfilled within 24hrs and the delivery time for each item is on the individual product pages.

  • What if it’s the product is not quite what I wanted? >> 30 day, money back, guarantee.

      

    If for any reason you are not absolutely delighted with your purchase, return the unused item to us within 30 days and we guarantee to transfer the cost of the item back into your account immediately.

    • Is it safe to make a payment through this website?

    Yes, there is a triple layer of the highest security.

    This website is a secure URL, protected by encryption of the highest level currently on the internet. The website is Shopify protected in addition and further more, all payments are made through a third layer of industry leading credit card/PayPal security. We take you security seriously and would like you to know that we also do not pass on any of your details to third parties.